About

FAQ

• Where is the store based?

  Vail, AZ

• Store Hours

  Just a Thot designs will be open 24 hours a day, 7 days per week.
  Emails will be read and answered Monday through Friday between the hours of 8:00 am and 5:00 pm PST. Holidays excluded.

• Do you accept orders placed outside of the US?

  No. Contact the store for further details.

• How long will it take to get my item ready for shipping?

  All orders are handmade at time of order. Depending upon items already logged, it could take 1 to 6 weeks to complete your order.
  Payment is to be made through PayPal at the time order is placed.
  An email will be sent with tracking number when the order is shipped.
  All orders will be approved through an acceptance email. Once you have accepted the details of your order, you will have 4 (four) working days (not including weekends or Holidays), from the date of acceptance, to make any changes.

  Digital files will be emailed within 7 (seven) working days (not including weekends or Holidays) to the email address listed on your PayPal account.

• How long will it take to receive my order?

  All products are handmade to order. It will take 1-4 weeks to make from start to finish of each product, depending on how many orders are logged.
  Once the order has been completed, a confirmation email with a tracking number will be emailed.
  ALL items are mailed USPS. It can take 2-10 days, or more, for delivery depending upon your postal delivery service and your postal code,
  Once the order has been mailed, the store releases all liability of package.

  Digital Files: ALL digital files will be emailed, within 7 (seven) wiorking days of purchase, to the email address listed on your PayPal account.

• Customer Service and other Correspondence

  Customer Service can be contacted 24/7 at [email protected]
  All emails will be answered within 48 hours, Monday through Friday, 8:00 am to 5:00 pm. Emails sent on a Friday, Weekend, or Holiday will be answered within 48 hours or the next business day.
  All correspondence with customers will be through their email address on their PayPal account. Please make sure your PayPal email is up to date.

• Digital Files

  All digital files will be emailed within 7 (seven) working days of purchase. This does not include weekends or Holidays.
  Storenvy does not have an automatic download for digital files.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.